Exchanges, Returns & Damaged Products
If you are not satisfied with your purchase please call us at?(866) 907-2669, or email firstname.lastname@example.org, for a Return Authorization. We will review your request and issue a Return Authorization Number (RAN). Refunds from returns will be issued less a 15% restocking fee and will exclude any incurred shipping and handling charges. Exchanges will be given credit less incurred shipping and handling charges, but are not subject to a restocking fee.?
- Request made within 30 days of shipment receipt
- Product must be new, unused and unaltered (no clipped wires, modified hardware, etc)
- Returned in original packaging with included accessories
- A valid Return Authorization Number (RAN) written and taped to each box
- Cannot be a product sold on sale or special
- Returned prepaid and insured to the following address:
Premier Lighting, LLC
2050 S. 16th St.
Phoenix, AZ 85034
Damaged Items are items that are defective, missing parts or damaged during shipping. Call or email,?email@example.com, immediately to notify us of a damaged item. Please comment on the condition of merchandise and packaging. Include the tracking numbers of the individual damaged boxes. Keep all packing materials. Contact our customer service at?(866) 907-2669, Monday thru Friday, 9:00 am to 5:00 pm MST or firstname.lastname@example.org. Products will not be accepted without a proper authorization.
Please contact customer service immediately at?(866) 907-2669?for cancellations.